Lead Times

Retail orders ship out from my home within 3 to 5 business days after payment has been received for your order.

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Some items are made to order and will ship out within 1-3 weeks of our receipt of your order. 

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Shipping

All orders ship via USPS. Once the package has been shipped, Northern Knotty Knits is not responsible for loss or damages to items. Please contact USPS directly for any issues regarding your shipment.

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Returned Shipments

If your shipment comes back to our studio for any reason, we can ship out again for an additional shipping fee. To avoid returned shipments, please ensure that your shipping address is correct at checkout or get in touch with us before your order ships. Once the shipment goes out the door, we are not able to adjust shipments or delivery addresses.

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Local Pick-Up

Online orders can be picked up locally upon request. To pick up your order from me, select local pick up instead of shipping at check-out. I will email you when your order is ready to be picked up.

 

Discount Codes

All purchases made with a discount code are final sale and cannot be exchanged or returned.

Discount codes are case sensitive, so please ensure you are using the code as written when applying it to your order. If you have any issues with a discount code, please get in touch with me before checking out.

After your order has been processed, we cannot refund discounts on our end.

 

International Orders

Unfortunately our website is not currently set up to accept international orders. 

 

Damages

Northern Knotty Knits is not responsible for loss or damage to packages in transit. To file a damage claim, fill out the following forms for USPS. You may need to retain the package until the claim is approved. Please get in touch if you have any questions or concerns.

To file a claim with USPS, fill out this form.

 

Returns & Exchanges

Return and exchange requests must be received within seven days of receiving your order in the mail, or within seven days of purchase directly from me at an event or from my website.

To process a return or exchange an item, items must be in new, unused and untampered condition.

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The buyer is responsible for paying for any additional return and exchange shipping costs. 

All items purchased on sale or with a coupon code are final sale and cannot be returned or exchanged. This includes orders with free shipping.

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To qualify for a refund, items must be received back in our home within two weeks of your original receipt of the package in new, unused condition, in all original packaging.

Upon receipt of products, we will issue a refund equal to the price paid for product or ship exchange goods. Shipping charges are non-refundable.

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Purchase of my goods implies compliance with our policies. Please contact me if you have any questions. Thank you!